Foire aux questions

Accueil Questions fréquentes

Foire aux questions

It covers rental, insurance, delivery, and pick-up service.
There are many parking areas in Dubai, but tickets should be applied if you park a car in a municipal place.
Yes, our cars are not allowed to drive in a desert.
No, we only provide car insurance.
Yes, we can deliver a car to any location in Dubai.
Deposits are usually refunded within 21 working days after returning the rented car.
A deposit is required because sometimes, we receive fines after a customer returns the rented car.
We schedule charges on a daily basis, meaning every 24 hours.
If such a situation occurs, you will receive a confirmation from our team, and we will receive fines from Police.
No, but we do offer help with such matters. All you need to do is contact our customer service team.
Salik gates cost 5 AED with each pass.
The rental price doesn't include fuel charges and Salik toll gates.
No, the driver renting a car must use their own credit card.
Yes, they can. If you're willing to let someone other than you drive the rented car, you need to inform us to add their name to the contract as an additional driver.
Yes, the rental can be extended. All you need to do is inform our team before the period ends. The procedure is the same one we do on your first rental experience.
In order to rent a car in Dubai, you need to sign a rental contract. Kindly note that your passport and License number will be mentioned in the agreement.
Yes. US licenses are acceptable in UAE if you don't have an international one.
Yes. The driver must be 21 years old at least in order to rent and drive a car.
Yes, the daily mileage limit is 250 km. Each extra km is chargeable. Kindly note that the price will depend on the type of car you will rent.
Only the gasoline and parking charges are additional. This means you will pay the rental costs, any fines you get will be charged with the last price, and you need to pay for the fuel and parking.
We can also accept a cash deposit, but it's two times more and still holds 21 days in Dubai.
Eu union countries, US, CANADA, Australia, and New Zealand are acceptable in UAE; the rest license holders need to provide an International license along with a local one.
All you need to do is contact our team, and we will instantly assist you in such matters.
It's the same as a fine, which needs to be paid by the driver.
We don't have any specific policy regarding traffic violations, but fines need to be paid immediately.
In such situations, kindly contact the police immediately.
When such matters occur, please call to police immediately.
When you rent a car, you need to return it exactly as it was received. This goes the same with the fuel. For example, if you rent a car with its tank full, you must also return it. Kindly note that any change in the fuel capacity might add extra charges to your rental price.
No, we can deliver the car to the airport when needed.
We accept Credit cards, Cash, and crypto payments as well.
Yes.
Unfortunately no. Economy cars in Dubai start from AED 2500 per month.
You need to have a valid driving license, which can be an International or UAE-local driving license. Kindly note you'll also need your passport.
It depends on the range of the cars, regarding sports cars - to rent a Ferrari or Lamborghini in Dubai is cheaper than renting such models anywhere else.
Of course, our company can provide the car with driver service. In such a case, you won't need to pay a security deposit.
We offer great monthly prices that are less than daily and weekly rental costs.
No, but to confirm the booking, you need to pay a 20% rental downpayment through the payment link.
Unfortunately no. The deposit is required to cover the fines customers may receive after long-term rental.
- Before you hit the road, make sure to adjust your seat, mirrors, and steering wheel for comfort and control. - Take a moment to locate the lights, wipers, indicators, and handbrake. - If you’re driving a model you’re not familiar with, spend a minute figuring out how to start and stop the engine, and check out features like cruise control. - When you accelerate and brake, do it gently — it’s not just safer, but it also helps save on fuel. - Try to avoid any sudden turns or suddenly stops. - Always Buckle Up