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We understand that travel plans may change. Our policy is designed to remain flexible while ensuring fair availability for all customers.

Booking Modifications

Booking modifications are free of charge up to 48 hours before the scheduled pick-up time.

Please note that any change may be subject to updated rental rates depending on availability, vehicle category, seasonality, or revised booking details.

Cancellation

Cancellations are free of charge up to 48 hours before the rental start time.

If a reservation is cancelled less than 48 hours before the scheduled pick-up time, a cancellation fee equivalent to one day’s rental value may apply based on the original daily rental rate.

Early Return

If the vehicle is returned before the agreed rental end date, the customer will not be entitled to a refund for any unused rental days.

Refund Charges

For any eligible refund, bank transfer charges or online payment gateway charges will be borne by the customer.

All rentals are subject to the insurance terms stated in the rental agreement.

If the Driver Is at Fault

In the event of an accident where the driver is at fault, the driver will be responsible for the applicable insurance excess charges as stated in the rental agreement.

Insurance excess charges may vary depending on the vehicle model and the driver’s age category, including:

1.   Drivers aged 25 years and above.

2.   Drivers aged 21 to 24 years, where higher excess charges may apply due to insurance provider requirements.

In the case of a total loss, the driver will be responsible for 20% of the vehicle value, in addition to the applicable insurance excess charges.

If the Driver Is Not at Fault

If the driver is not at fault as confirmed by the official police report, no accident-related charges will apply.

A valid police report is mandatory for insurance coverage to apply.

Unknown Third Party Accident

If the vehicle is damaged and the second party is unknown, a police report is still required. In such cases, the driver will be responsible for the applicable insurance excess amount stated in the rental agreement.

Insurance coverage will not apply in the following cases:

1.   Driving under the influence of alcohol, drugs, or any prohibited substances.

2.   Driving into floods or unsafe road conditions.

3.   Use of the vehicle by an unauthorized driver.

4.   Harsh driving, racing, drifting, off-roading, or misuse of the vehicle.

5.   Driving in restricted areas such as deserts, mountains, autodromes, or similar locations.

6.   Any intentional damage, negligence, or activity that may cause damage to the vehicle.

In such cases, the customer will be fully responsible for all related damages, repair costs, towing, depreciation, rental downtime, and any other associated charges.

The customer is responsible for using the vehicle safely and returning it in the same condition as received.

The customer must:

1.   Obtain an official police report in case of any accident or damage.

2.   Immediately contact the assigned account manager for guidance and support.

3.   Return the vehicle in the same condition as delivered.

4.   Avoid repairing the vehicle or taking it to any garage under any circumstances.

5.   Park the vehicle in safe and secure locations.

6.   Pay all traffic fines, parking fines, tolls, penalties, or charges incurred during the rental period.

7.   Cover any costs resulting from negligence, misuse, intentional damage, or loss.

Any damage caused while the vehicle is in the customer’s possession will remain the customer’s responsibility, subject to the terms of the rental agreement.

A refundable security deposit applies to each rental and may vary depending on the vehicle model and category.

The security deposit is usually processed as a pre-authorization hold on the customer’s credit card. This hold is mainly used to cover any traffic fines, penalties, damages, or additional charges that may arise during or after the rental period.

The hold may remain for up to 21 working days, depending on bank processing timelines and the posting of any traffic fines by the relevant authorities.

LUXURY Rent a Car may offer a Zero Deposit Option for selected bookings, subject to approval and availability.

This option allows the customer to rent a vehicle without placing a refundable security deposit. However, it does not waive the customer’s responsibility for any fines, damages, extra mileage, Salik, parking charges, or any other additional costs.

The Zero Deposit Option may include:

1.   A non-refundable fee, depending on the vehicle model and rental duration.

2.   Payment by credit card.

3.   A signed consent form with Cardoo Collections, a third-party collection partner responsible for following up on unpaid charges if required.

All charges arising during or after the rental remain the customer’s responsibility and must be settled immediately upon request.

For customer convenience, LUXURY Rent a Car accepts several secure and flexible payment methods.

Credit & Debit Cards

We accept major credit and debit cards, including Visa and Mastercard. Card payments may be subject to applicable processing charges.

Online Payment Gateways

We accept online payments through approved and secure payment gateways, including payment links, Stripe, PayPal, and other approved online payment gateways where applicable. Online gateway payments may be subject to applicable processing charges.

Bank Transfer

We accept bank transfers to the company’s official bank account.

Please note that the vehicle will only be released once the transferred amount is successfully received and reflected in the company’s bank account.

Any bank transfer charges are the responsibility of the customer.

Cash Payment

We accept cash payments, subject to company policy and applicable regulations.

Cryptocurrency Payments

We may accept cryptocurrency payments, subject to company approval, payment confirmation, and applicable terms at the time of booking.

LUXURY Rent a Car offers delivery and collection services for customer convenience.

Dubai

Free delivery is available within Dubai up to a 25 km radius from the company branch.

For locations beyond 25 km within Dubai, a delivery charge of AED 125 applies.

Other Emirates

Delivery charges outside Dubai are as follows:

Delivery charges may vary depending on vehicle category, location, timing, and operational availability.

Certain payment methods may include additional processing charges.

1.   Visa and Mastercard payments may include a 3% processing charge.

2.   Other payment methods, including Stripe, payment links, American Express, PayPal, or similar gateways, may include a 4% processing charge.

3.   Bank transfer charges are borne by the customer, as the transferring party.

By confirming a booking with LUXURY Rent a Car, the customer acknowledges and agrees to the applicable rental terms, insurance conditions, payment policies, and responsibilities stated in the rental agreement.